Your privacy matters to us. This policy explains how we collect, use, and protect your information when you use our international trade platform and services.

Information We Collect

We collect information to provide tailored trade solutions and a seamless experience.

• Contact details such as your name, email address, and phone number when you make inquiries or register for services.
• Business information including company name, registration details, and your role within the organization.
• Transactional data related to your import-export activities on our platform, including order and shipment records.
• Technical information like IP address, browser type, and device identifiers for security and analytics.

How We Use Your Information

We use your information to provide our services and improve your experience.

• To process your trade requests, connect you with suppliers or buyers, and manage shipments.
• To communicate important updates, regulatory changes, or service enhancements.
• To comply with South African legal obligations and maintain regulatory compliance.
• To analyze platform usage and enhance platform performance and security.

Our Legal Basis

We handle your information in line with South African data protection law.

Processing your information is necessary for delivering the requested services, complying with the law, and ensuring our legitimate business interests. Consent may be requested for specific marketing or optional services.

Sharing Information

We do not sell your data. We only share information where necessary.

• With logistics providers, financial institutions, and partners directly involved in facilitating your trade transactions.
• With regulatory bodies or authorities if required for compliance purposes.
• With IT service providers for secure hosting, data analysis, or system maintenance.

Data Security

We use reasonable technical and organizational measures to safeguard your personal and business information. This includes access controls, encryption, and regular security reviews. However, no system is fully immune to risks. Please notify us of any security concerns promptly.

Your Rights

You have rights over your personal information.

• Request access to the personal data we hold about you.
• Correct or update your personal or business information at any time.
• Request deletion of your data where allowed by law and subject to our obligations.
• Object to or restrict certain types of data processing, including direct marketing.

Cookies & Tracking

We use cookies to provide a smooth platform experience and to understand how visitors use our services.

See our Cookie Policy See our Cookie Policy

Contact Us

For privacy-related questions or concerns, please contact our data team.

Policy Updates and Changes

We may update this policy to reflect legal, technical, or business changes. Please check back for updates.